An Insigna restaurant takes the dining experience to the highest level. It is an establishment defined by an exemplary commitment to quality and excellent service. The certificate is only granted after a rigorous evaluation that analyses a host of factors related to the restaurant's business. Insigna certification is more than a quality seal—it is a trusted guide to the finest restaurants in Barcelona.
The restaurant caters to the customer from the first phone call to the final farewell. Restaurants are evaluated on the basis of wait times, food quality, ingredient information, and how service is provided overall.
Comfort, cleanliness, lighting, noise level, barrier-free architecture, etc. The design and maintenance of a restaurant are key factors in providing customers with the best possible experience.
The quality of a restaurant's team is key to obtaining Insigna certification: well-trained staff, the ability to speak multiple languages, in-depth knowledge of the menus, good organization, appropriate workplace environment, etc.
The restaurant is rigorously evaluated with regard to the raw materials: conservation, storage, freezing methods, cleanliness and tidiness in the kitchen, vegetarian and gluten-free menus, as well as menus for people with diabetes.
Inspectors assess safety features like fire extinguishers, emergency exits, smoke detectors, etc. as well as reviewing the refuse room, waste sorting, and the staff's familiarity with workplace safety and hazard prevention.
Customer communication channels also undergo review: the usefulness of the website, how easy it is to book a table, customer satisfaction and online reputation management, follow-up on complaints, and other factors.